Shipping Policy

Last updated: December 13, 2020

Thank you for shopping at SEASON OF LOVE

SHIPPING RATES & ESTIMATE TIME ARRIVAL

  • RM7 for West Malaysia. ETA 4-6 working days.
  • RM15 for East Malaysia (Sabah & Sarawak), ETA 5-8 working days
  • Free postage for purchase above RM150   (WM)
  • International countries based on the weight. ETA 1-2 weeks working days.
  • For international deliveries, the shipping cost will be calculated based on the weight of the items you buy.
  • Working days do not include weekends and public holidays.
  • During peak seasons/promotions/public holidays, delivery may be delayed.
  • We are not responsible for express delivery delays except express losses. Please be patient, because the large order volume, transaction and availability issues prevent us from fulfilling our usual delivery promises. However, please rest assured that we will be on your side and will do our best.
  • If you did not receive the package within the above estimated arrival time, please contact us at +6017-331 0077 and provide your full name and tracking number. We will contact the courier company.

TRACKING NUMBER

  • After the package is shipped, you will receive the tracking number via email or WhatsApp.
  • Please note that if you cannot find our mail in the main mailbox, the mailbox may be located in a spam mailbox.
  • You can track the order using the tracking number provided.
  • If you cannot track the order, please contact us via email or WhatsApp. We will try our best to help you within one working day

COURIER SERVICES

We provide the following express services, depending on the delivery speed service and delivery schedule.

  • Malaysia : J&T / SKYNET
  • International : DHL/FEDEX

Note: All addresses are unable to make any adjustments once already in processing. (unless special case)

PROCESSING TIME

Using our standard service, after we receive your order form, it may take 1-2 working days to complete your design draft. After the design is confirmed, we will provide you with engraving and packaging services within 2 working days. Finally, the shipping time in West Malaysia may take 3-5 working days.

ORDER & PARCEL STATUS

You may check the status of your order by logging into your account.

“Unfulfilled” means your order is still being processed by us. 

“Fulfilled” means your order has been shipped out and you may get the tracking number via email or message.

IMPORT DUTY CHARGES

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid for by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges, you are advised to contact your local customs office.

For more details or inquiries on shipping issues,

Please contact us at +6017-3310077 or email us at hello@solcharmingideas.com